Terms and Conditions

You need an account to use Barberly. Keep the details on it accurate, and keep your sign-in credentials to yourself.

Everything done from your account is treated as done by you. If you add staff accounts, you decide what each person can reach.

You must be able to enter into a contract in your country, and the shop you register must be yours to register.

Barberly starts with a 30-day free trial. No payment method is needed to begin it.

Nothing is charged during the trial, and nothing is charged when it ends.

If a shop is opening for the first time, Barberly stays free until the doors open, the first month after opening is free as well, and discounted pricing applies for six months after that.

Barberly is paid in arrears. Nothing is charged in advance, ever.

What you pay depends on your market and the size of your shop. The current figures are on the pricing page.

When you subscribe you add a payment method. Nothing is taken at that moment.

On the first day of each month you receive an invoice for the month that has just ended. September is invoiced on 1 October.

You have until the 20th to settle it. If an invoice is still open on the morning of the 21st, the account is deactivated automatically and stays that way until it is paid. Your data is not deleted when this happens.

Your first invoice is pro-rated. If your trial ends on 16 August, that invoice covers the remaining days of August only, and the first full month, September, is invoiced on 1 October.

For customers in Switzerland, prices include Swiss VAT.

For customers outside Switzerland we add no tax. The invoice is for a service supplied from Switzerland, and whether your own country expects you to account for tax on it is between you and your tax authority.

There is nothing to refund, because nothing is paid up front.

You are invoiced only for time you have already used, so an unused period never arises.

You can cancel at any time. There is no contract term and no notice period.

Cancellation takes effect immediately, so send the request when you actually want the account switched off, not ahead of time.

You will receive one final invoice on the first of the following month, covering the days you used before cancelling.

We have never raised the price for an existing customer. There has been one increase in the company’s history and it applied to new customers only.

We keep the right to change prices, with at least one month’s notice by email. If a new price does not suit you, cancelling is immediate and costs nothing.

Your business data and your client records are yours. Every shop’s data sits in its own separate database, and we build nothing across shops out of it.

You decide what to collect from your clients and why, which also makes you the one who answers their requests to see, correct or delete a record. We act on your instructions and keep the data secure. The privacy policy sets this out in full.

Ask us to delete your data and we delete it. If you leave without asking, we may keep it for a while in case you come back, and we delete it whenever you tell us to.

While your account is open you can get your data out of it. If you need an export after closing, ask and we will help.

To take payments from your clients you connect an account you already hold at Stripe, Square, SumUp or Revolut.

That account is yours, under your own agreement with that provider. Their fees, their payout schedule and their handling of the money are between you and them. We pass transactions through on your instruction and are not a party to that relationship.

The short version: run your shop with it, and do not use it to harm anyone.

• Do not use Barberly to break the law where you operate.
• Messages sent through Barberly go out under your name. Make sure you have the right to contact the people you are messaging.
• Do not resell access to the product or share one account across separate businesses.
• Do not attack, overload or try to break into the service, and do not copy it.

These terms do not include a service level agreement and we do not promise a specific uptime figure.

In practice Barberly has not had an outage of its own in recent years. The interruptions we have seen came from large-scale failures at infrastructure providers, which were outside anyone’s control.

We may take the service down briefly for maintenance. Where a planned window would be noticeable, we announce it first.

The software, the design and the Barberly name are ours and stay ours. Using the product does not transfer any part of them.

Your logo, your photos, your content and your client records stay yours. We use them only to run the service for you.

We may deactivate an account that is unpaid past the 20th, as described above.

We may also suspend an account being used in a way that breaks these terms or puts other customers at risk. Apart from non-payment and genuine abuse, we will contact you before suspending anything, and tell you what needs to change.

You can close your account at any time. We can end this agreement with 30 days’ notice, in which case you are told why and given time to take your data out.

Barberly is provided as it is. We work hard on it and we do not promise it will be free of faults.

We are not liable for indirect or consequential losses, including lost profit, lost bookings or lost data, beyond what the law requires of us. Our total liability in any twelve-month period is limited to what you paid us in that period.

Nothing here limits liability that cannot be limited by law, including for intent or gross negligence.

When we change these terms we update the date at the top of the page.

If a change materially affects your rights or what you pay, we notify account holders by email before it takes effect.

This agreement is governed by Swiss law, and the courts of Lucerne, Switzerland have jurisdiction.

If you are a consumer rather than a business, this does not take away rights your home country gives you.

Questions about these terms go to team@barberly.com.

Tecwi Engineering GmbH, Meggen, Lucerne, Switzerland.